¶ Support groups
Definition, H.e.l.f.a. support groups
Support groups are publicly accessible virtual contact portals with one or more administrators and are used for initial communicative contact and the protection of groups. They can be found on a wide variety of communication platforms and represent an information and reception area for interested parties.
Every group has at least one public group if they want to be found by other people. We call these at H.e.l.f.a. → Support group. Anyone can join a support group because it is public. It is the group that is visible outside.
People who are interested in H.e.l.f.a. If you want to get involved, you can contact a H.e.l.f.a. support group. See also: how do I get started with H.e.l.f.a.?
These support groups are preliminary groups of a group that receive interested parties or provide initial information on how to join a group. Support groups have the advantage that the members of the effective group remain undisturbed. This means that the existing members within their groups can concentrate well on their specialist area and can concentrate on concepts, tasks or what is currently at hand without being disturbed.
Support groups are public and can be found on various platforms with the labels: “Name of the group” and “Support”.
Each group is responsible for which communication platform is used.
Support groups can also be organizational groups that are “only” dedicated to support, that is, they provide support when help is needed.
For support groups, for example, we use media such as the H.e.l.f.a. homepage (https://www.helfa.org), Telegram (https://t.me/helfa_support) and any communication platform where we can be found and accessed via a link.
The link to such a support group will (if desired) be published on the H.e.l.f.a. website so that other people can find it. (It is also possible to specify an email.) There is a public group description in the support group so that outsiders can immediately see what a group is about.
In support of thematic groups, professional groups, organizational groups and academy groups
can be their members, but also people who want to support the group - but they should also have some knowledge of the subject in order to be able to understand requests.
In support of local group
The moderators are usually the administrators of the support group.
¶ Support group properties
- Has 1, 2 or more public contact options.
- Has an email or link to be found by other people.
- Issues information to interested parties.
- Used to make contact and find contacts.
- Support receives a request and the effective group remains protected.